Cancellations
All products sold by KINRO are made‑to‑order. Once an order is placed and payment is confirmed, it cannot be cancelled, modified, or changed.
Returns & Refunds
We do not accept returns or refunds for reasons including but not limited to:
- Change of mind
- Personal preference
- Incorrect size selection
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
To process a replacement request, customers may be required to provide:
- An unboxing video
- Clear photos of the product
- Photos of the original packaging
Upon verification, we will offer a free replacement at no additional cost. Refunds are issued only in rare cases where a replacement is not possible.